Refund policy

Yasmim Store Refund Policy

At Yasmim Store, we want you to love your handcrafted Brazilian jewelry. If you're not completely satisfied, we're happy to help with eligible returns.

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return, your item must be:

Unworn and unused
In its original condition
Returned in its original packaging whenever possible
Accompanied by proof of purchase

To begin a return, please contact us at yasmimbrazilcrafts@gmail.com before sending your item back.

Return Address:
Return instructions and the return mailing address will be provided after your return request has been approved. Please contact yasmimbrazilcrafts@gmail.com to begin the return process.

Items returned without prior authorization may not be accepted.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We'll review your request and work quickly to make it right.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, simply request a return (if eligible) and place a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned:

Earrings (unless damaged or incorrect)
Custom or personalized items
Gift cards
Sale or clearance items (if applicable)

If you have questions about a specific item, please contact us before purchasing.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
We shipped the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we'll notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at yasmimbrazilcrafts@gmail.com.